Contact information
EU Contact Information
Last updated: 24 June 2026
This page provides contact information for customers located in the European Union and European Economic Area.
Store Name
Ftbl Zone
Website
ftblzone.store
Business Location
Ftbl Zone is based in Adelaide, Australia.
Business/Trading Name
Ftbl Zone
Legal Business Name
Ftbl Zone
Contact Method
For customer support, order questions, shipping questions, returns, refunds, or product enquiries, please contact us through our Contact page.
muternash9@gmail.com
Postal/Business Address
22 Stone Hut Circuit
Encounter Bay SA 5211
Australia
Please do not send returns to this address unless your return has been approved by us first.
EU/EEA Customer Support
Customers located in the EU or EEA can contact us about:
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order questions
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shipping updates
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damaged, faulty, or incorrect items
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refund or return requests
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withdrawal/cancellation requests where applicable
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product information
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complaints or concerns
Response Time
We aim to respond to customer enquiries as soon as possible. Response times may vary depending on time zones, order volume, weekends, and public holidays.
Returns and Refunds
Returns and refunds are handled according to our Refund & Return Policy.
For EU/EEA customers, certain online purchases may be eligible for a 14-day withdrawal period, unless an exception applies. Please contact us within the required timeframe if you wish to request a return, cancellation, or withdrawal.
Shipping to the EU/EEA
We offer shipping to selected countries. Shipping availability, rates, and estimated delivery information are shown at checkout based on your location.
International orders may be subject to customs fees, duties, taxes, or import charges depending on your country. These charges are the responsibility of the customer unless stated otherwise at checkout.
Complaints
If you have a complaint about an order or product, please contact us through our Contact page with your name, email, order number, and a clear description of the issue.
We will review the issue and work with you to find a suitable solution.