Shipping policy

Shipping Policy

Last updated: 24 June 2026

At Ftbl Zone, we offer shipping to selected countries. Shipping options, rates, and availability are shown at checkout based on your location.

Order Processing

Orders are usually processed after payment has been confirmed.

Processing times may vary depending on the product, supplier, order volume, and shipping destination. Once your order has been processed and shipped, you may receive tracking details where available.

Shipping Locations

We offer international shipping to selected countries.

If shipping is not available to your location at checkout, we may currently be unable to deliver to your country or region.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your location, order value, and available shipping method.

From time to time, we may offer free shipping promotions or discounted shipping. These offers may have minimum spend requirements or other conditions.

Estimated Delivery Times

Delivery times vary depending on your country, product, courier, and supplier.

Estimated shipping times are shown at checkout where available. As a general guide, orders may take several business days to several weeks depending on the destination and shipping method.

Please note that delivery estimates are not guarantees.

Shipping Delays

Shipping delays may happen due to:

  • customs processing

  • courier delays

  • incorrect shipping details

  • high order volume

  • public holidays

  • weather events

  • supplier delays

  • events outside our control

Ftbl Zone is not responsible for courier or customs delays, but we will do our best to help if there is an issue with your order.

Incorrect Shipping Information

Please make sure your shipping details are correct before placing your order.

If you enter the wrong address, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

If an order is returned or lost due to incorrect shipping information, the customer may be responsible for additional shipping costs.

Customs, Duties, and Import Fees

International orders may be subject to customs fees, import duties, taxes, or other charges depending on your country.

These charges are not controlled by Ftbl Zone and are the responsibility of the customer unless stated otherwise at checkout.

Tracking

Where tracking is available, tracking details will be sent after your order has shipped.

Tracking updates may take time to appear after dispatch.

Missing or Lost Orders

If your order has not arrived within the estimated timeframe, please contact us through our Contact page with your order number.

We will review the issue and help where possible. If the order is confirmed lost, we will work with you on a suitable solution.

Contact

For shipping questions, please contact us through our Contact page and include your order number if you have one.